Frequently Asked Questions
While we ensure that your shopping experience is unparalleled and seamless, we’re always here to help you out. Are you in doubt with our Returns policy or Delivery time? All questions and more will be answered here.
If your questions are still unanswered, you can give us a buzz or shoot an email any time and we’ll respond at the earliest.
If your questions are still unanswered, you can give us a buzz or shoot an email any time and we’ll respond at the earliest.
How do I get in touch with you?
That's simple! You can give us a buzz on 1800-8899-991. Alternatively, you can email us at customercare@ajio.com. We are available from 6am till midnight.
I received a call from someone claiming to be from AJIO and that I had won a contest. Should I share any information?
While we run promotions and give away gifts from time to time to winners, we never ask for any financial information over telephone or email. If you have received any such calls/emails, please disregard them immediately, and notify us so that we can take it up.
Also, if you have won anything on AJIO, you would never have to pay anything. We promise! :-)
Also, if you have won anything on AJIO, you would never have to pay anything. We promise! :-)
How do I return my product?
You can return a product at AJIO by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated,
For Fashion & Lifestyle products, please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it.
For Digital products, please pack the following into the returns bag provided to you upon delivery. This is a tamper free bag.
1. The returned product
2. The product box
3. A piece of paper with the Order ID and Return ID written on it
From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.
If we are picking up the product, we shall notify you with a promised pickup date.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
For Fashion & Lifestyle products, please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it.
For Digital products, please pack the following into the returns bag provided to you upon delivery. This is a tamper free bag.
1. The returned product
2. The product box
3. A piece of paper with the Order ID and Return ID written on it
From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.
If we are picking up the product, we shall notify you with a promised pickup date.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
What should I do if I miss my delivery?
We understand that you are always on the go - Maybe attending a cocktail party, chilling out by the beach or working hard in your office. We make three attempts on three consecutive business days. In case you miss the delivery, give us a call on 1800-8899-991 or write to us at customercare@ajio.com and like a fashion genie, we will take care of it.
How much will I be refunded if I return a product and what is the mode of refund?
We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached!
The mode of refund depends on the mode of payment for the order.
The mode of refund depends on the mode of payment for the order.
Can I Gift-Wrap a product for someone?
"Surprise your loved ones with some amazing products of AJIO. If it’s Christmas or even a break up, choose AJIO’s gift-wrap option to celebrate. It only costs an extra Rs.35/- per order.
To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, the mode of payment would have to be online. If you want to have each product packed separately, we recommend that you place an order for each product individually. "
To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, the mode of payment would have to be online. If you want to have each product packed separately, we recommend that you place an order for each product individually. "
How can I track my order?
"We know you are excited to receive your AJIO Order at the earliest to be able to flaunt the new look at a party or to show off your modern ethnic look at a family gathering. Once we carefully pack your product with perfection and ship it out, you can start tracking you Order.
Check the SMS notification and click on the tracking number to track the journey of your item in real time! Alternatively, you can also login to AJIO.com and visit the ‘My Account’ section to know your order status. "
Check the SMS notification and click on the tracking number to track the journey of your item in real time! Alternatively, you can also login to AJIO.com and visit the ‘My Account’ section to know your order status. "
It’s important that you feel right at home while shopping with us. Take a look at some questions you might have for us.
How can I get in touch with you?
AJIO promises you unquestionable loyalty, amazing conversations and a good smile on your face each time you get in touch with us. Call us anytime between 6AM and midnight on 1800-889-9991 or email us anytime at customercare@ajio.com. Your queries will be acknowledged, requests heard and complaints fixed.
Is my personal information secure? How can I edit my personal info?
Security is our top priority because it will allow you to continue buying amazing products without any worries. You can be an online fashionista, always stay close to people and much more. We understand that if your security is not safe, you will hold back. AJIO is 100% secure and gives you the convenience to change personal information under "My Account" option.
What is Store Credit?
It’s the easiest mode of payment we’ve got. If you’ve paid cash on delivery for your AJIO Order and then maybe returned a product, your refund is added as store credits. Next time, simply select the product you love and choose to pay via store credits. If you’ve had a never ending war with OTP while paying online, here is your ultimate solution. Easy and quick! You can view the Store credit Balance and transaction history under “My Account” section.
What is the value of Store Credit?
1 Store Credit = 1 INR
When will my Store Credit expire?
Like we would add a validity to your money. Store credit is valid for a lifetime, just like your relationship with AJIO.
I want to load some Store Credit into my account. How do I go about it?
Unfortunately, there isn’t a way to do that now in AJIO. You can try JioMoney, which is the best way to load money and make hassle free payments. If this is the first time you’ve heard of JioMoney, don’t be afraid to try something new, you never know how it may change your shopping experience.
At AJIO, we work towards shipping your orders from our warehouse as swiftly as possible. Read on! We’re sure most of your questions will get answered.
How long will the delivery take?
Our Logistics Partners deliver with speed and agility and perform seamless end-to-end distribution with passion and commitment. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery which may vary between 2 - 9 working days.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated on every step.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated on every step.
How can I track my order?
"We know you are excited to receive your AJIO Order at the earliest to be able to flaunt the new look at a party or to show off your modern ethnic look at a family gathering. Once we carefully pack your product with perfection and ship it out, you can start tracking you Order.
Check the SMS notification and click on the tracking number to track the journey of your item in real time! Alternatively, you can also login to AJIO.com and visit the ‘My Account’ section to know your order status. "
Check the SMS notification and click on the tracking number to track the journey of your item in real time! Alternatively, you can also login to AJIO.com and visit the ‘My Account’ section to know your order status. "
Will all the products be shipped out together?
Our aim is to ship the entire order together. To ensure that you don’t wait even a minute longer than you have to, we might ship some products out first and ship the remaining in a separate shipment. We know you are waiting eagerly and trust us, this will be worth it.
How much will the shipping cost me?
All orders worth Rs.1199 or above will be shipped free of cost. For any orders below Rs.1199, a nominal fee of Rs.149 would be applied.
Will I have to be personally present to receive my order?
We would definitely love to deliver your order to you to see the joy on your face. However, if you aren’t there, no worries. We will hand it to the person available and our extremely heedful delivery executive will confirm the same on a call. For security and validation, the signature of the receiver might be taken at the time of delivery.
What should I do if I miss my delivery?
We understand that you are always on the go - Maybe attending a cocktail party, chilling out by the beach or working hard in your office. We make three attempts on three consecutive business days. In case you miss the delivery, give us a call on 1800-8899-991 or write to us at customercare@ajio.com and like a fashion genie, we will take care of it.
Can I change my delivery address or mobile number once the order has been placed?
Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product.
That being said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
That being said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
Why is the Cash on Delivery (COD) option not offered in my location?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking.
We are not saying that this will be permanent; your pin code might be COD- enabled in the future. Do check!
We are not saying that this will be permanent; your pin code might be COD- enabled in the future. Do check!
Do you deliver everywhere in India?
Nothing will make us happier than to be able to deliver to all corners in India. AJIO believes that fashion is for all and sundry. Check for serviceability while shopping and if not covered, please select another pin code.
Do you deliver internationally?
While AJIO products are at par with international products, we currently only deliver within India. But if you want to send a gift to your relatives in India, feel free to place an order using Indian currency as mode of payment.
What delivery carriers do you use?
Like how a stork is committed to delivering babies, we are committed to delivering our amazing AJIO products to you. We use the delivery services of Delhivery, Bluedart and Aramex. We chose the best of the best in the industry for you.
Are your products genuine?
At AJIO, we don’t believe in finding customers for our products, we find products for our customers. All our 100% genuine products are specially picked for fashion savvy customers. Products go through a multiple-point quality check before being shipping out. So do not worry, just - PURCHASE, ENJOY and REPEAT! ☺
I need a copy of my invoice for my order placed with AJIO. How do I go about with it?
We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we’ll email you a soft copy.
Can I shop for the merchandise on AJIO at other Reliance places?
We are so proud of our handpicked collection that we refuse to share it with anyone else. This way you can be rest assured that every time you shop, you get a taste of exclusive fashion. Avoid disastrous twinning incidents at a party ☺
What are the various statuses an order can have?
The various statuses are:
Confirmed: Hurrah! You have placed the order and confirmation has been sent to you. You were finally able to select something from the amazing collection we offer.
Packed: We pack your product with great care and love and then it’s ready to be dispatched.
Dispatched: Your order is on the move and very soon AJIO’s goodness will be at your doorstep.
Delivered: It simply means you’ve received the order. You probably won’t even read this because you are busy trying the new shirt you received. "
Confirmed: Hurrah! You have placed the order and confirmation has been sent to you. You were finally able to select something from the amazing collection we offer.
Packed: We pack your product with great care and love and then it’s ready to be dispatched.
Dispatched: Your order is on the move and very soon AJIO’s goodness will be at your doorstep.
Delivered: It simply means you’ve received the order. You probably won’t even read this because you are busy trying the new shirt you received. "
Have you ever made a decision and wished you could’ve taken it back? We totally get that! AJIO has a pretty flexible cancellation policy where you can cancel an order and don’t have to worry about any extra charges whatsoever.
Can I cancel my order?
Even though it breaks our heart to say so but yes, cancellation is possible. As long as the Order is in the Confirmed State, you can cancel the Order. We will initiate the full refund immediately. See, all this in the blink on an eye.
What are the steps to be followed to cancel my order?
You can cancel your order by logging in to AJIO with your User ID and Password.
Once you log in
1. Look to the top right corner of your screen
2. Click on My Account
3. On the next page that pops up, you’ll be able to see details of all your orders
4. Locate the “Cancel” button and click on it
5. Voila! The order has been cancelled
Once you log in
1. Look to the top right corner of your screen
2. Click on My Account
3. On the next page that pops up, you’ll be able to see details of all your orders
4. Locate the “Cancel” button and click on it
5. Voila! The order has been cancelled
How long will it take to receive my refund after cancellation?
You will experience no delays from our end. As soon as your order is cancelled, we will initiate the refund. Depending on your bank, expect the refund to reflect in 5 to 7 business days. You don’t have to trust our words, you will see our actions.
Does AJIO assure of complete refund against my cancelled order?
Absolutely no cancellation charges! AJIO offers full refund, back to the same source of payment. We care about your choice and do not want to penalize you.
Help! The ‘Cancel’ link is disabled.
Well it can mean two things:
1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries!
2. Something might not be working as it's supposed to on the website. Give us a call or send us an email and we'll help in fixing it.
1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries!
2. Something might not be working as it's supposed to on the website. Give us a call or send us an email and we'll help in fixing it.
What is the Cancellation Policy for Electronic Merchandise?
You can cancel your AJIO order before it gets packed. To cancel, use the App if you are on the go, website if you like to keep it simple or give us a call and our ever-enthusiastic AJIO champs will assist you.
You can never be too careful when it comes to making payments. It is our primary responsibility to ensure that you feel safe while making an online purchase.
What are the various modes of payment at AJIO?
If you want to improve your credit score or if you simply want to enjoy hassle free transactions, use a Credit Card, Debit Card or Net-banking. For wallet lovers, we’ve got JioMoney or Paytm. Finally, we have Cash on Delivery method for the good old “hard cash” users. Please ensure that you check your pin code to find out the available methods of payment over there.
What does “Cash on Delivery” mean?
Order the products first and then pay cash at the time of delivery. A convenient option if you don’t like online payments. AJIO believes in more options to make customers happy.
Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?
You don’t have to pay anything extra apart from what you see in the Invoice. AJIO does not deceive you by showing you lesser prices and making up for it by adding huge Taxes. That’s just not how we do business. You will see the Order Total that may or may not include delivery charge depending on order value and that’s all there is to it. Please let us know if someone has informed you otherwise.
How much will the shipping cost me?
All orders worth Rs.1199 or above will be shipped free of cost. For any orders below Rs.1199, a nominal fee of Rs.149 would be applied. But we are sure that you will love our collection and end up placing orders that would be eligible for free shipping. ☺
Can I pay using International Currency?
Unfortunately, at this time we accept only INR at AJIO.
What if the amount got debited from my side but I did not receive an Order ID?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. However, if you see a transaction that debits the amount and no order is placed, don’t call out to Batman as Gotham is far away. Rather, give us a call and we will fix it.
For Cash-on-Delivery orders, can I check the package before making a payment?
Nobody deserves a tampered package. Please accept the order packages only if in proper condition. Please pay the delivery executive and then open it at your leisure. Trust us, you will receive exactly what you have ordered.
Can I Gift-Wrap a product for someone?
Surprise your loved ones with some amazing products of AJIO. If it’s Christmas or even a break up, choose AJIO’s gift-wrap option to celebrate. It only costs an extra Rs.35/- per order.
To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, the mode of payment would have to be online. If you want to have each product packed separately, we recommend that you place an order for each product individually.
To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, the mode of payment would have to be online. If you want to have each product packed separately, we recommend that you place an order for each product individually.
Does AJIO offer EMI payment option?
Yes, some products are eligible for EMI as visible in the description page. All the Credit Card users, now is the time to improve your credit score. Don’t worry, you will never be a shopaholic, you are only helping the economy.
What are the interest rates offered on EMI?
Just like how every chocolate bar has a different percentage of chocolate in it, each bank has a different interest rate. But let’s agree, both ask for indulgence which is irresistible. After selecting the EMI option on the payment page, we request you to check the offers available in the payment gateway page.
What if I cancel or return an order after paying for it using the EMI option?
If you are returning or cancelling an order, a refund of the invoice amount will be initiated towards your bank within the regular timelines. However, the amount payable towards your credit card will have to be taken up with your bank; as we will go ahead and refund the entire amount.
Is EMI payment option available on the AJIO App?
Sorry! Currently, this option is available only on www.ajio.com.
Will there be a transaction/processing fee while purchasing from AJIO using EMI option?
We at AJIO will not charge any processing fee while making a purchase using EMI option. However, there might be a minor processing fee of 0.10% of the order value levied by the payment gateway or your bank.
E.g. If the order value is Rs.9000, the processing fee charged by the payment gateway might be Rs.9
E.g. If the order value is Rs.9000, the processing fee charged by the payment gateway might be Rs.9
If there is any issue where the paid amount is not converted to EMI, who will help me fix this issue?
When an EMI is processed, your credit card company would pay us the entire amount in order to process the AJIO Order ID. After that is done, the bank should convert the said amount into EMIs. For any issues, we’ll request you to get in touch with your bank for sorting this out.
Can I use any other account to process an EMI payment?
Unfortunately, that option is available only if you have a Credit Card.
What banks credit cards can I use while processing an EMI payment?
While most of the popular banks are participating in this scheme, we request you to check this information in the payment gateway.
Only MasterCard and Visa credit cards can be used to avail the EMI offer.
Only MasterCard and Visa credit cards can be used to avail the EMI offer.
What is JioMoney?
JioMoney or as we call it ‘India Ka Naya Cash’ is brought to you by Jio. JioMoney is a smart app that gives you all the benefits of cash – without any of its limitations. When the country has gone cashless, JioMoney will become your ultimate saviour! Start using it now to make payments to various merchants or friends digitally and securely.
How do I pay using JioMoney?
It’s as easy as eating a pie. On the payment page, along with other modes of payment, you would find JioMoney as an option. Select that and confirm the payment. You would be routed to the JioMoney portal to sign in to your account; where you can pay.
How do I load money into my JioMoney wallet?
Any customer with an active mobile connection can sign-up with JioMoney. You can load money to your JioMoney account through Net Banking, credit card / or debit card.
We understand the possibilities of misfits, colour differences, damages, or defects. We want all our customers to make purchases with 100 percent satisfaction. So, if you feel that the purchase you made does not satisfy you, we can always arrange a return, followed by a refund for the same.
How do I return my product?
You can return a product at AJIO by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated,
please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it if you are shipping it by yourself.
From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.
If we are picking up the product, we shall notify you with a promised pickup date.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it if you are shipping it by yourself.
From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.
If we are picking up the product, we shall notify you with a promised pickup date.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
What is your returns policy?
At AJIO, we have a very flexible returns policy which is absolutely customer friendly.
Fashion & Lifestyle products: If you do not find the product satisfying, you can return it as long as the following conditions are met:
• It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Example: natural body odour, body deodorant, perfume etc.)
• It should be unwashed. We don’t want you wasting any detergent! ☺
• The price tags, brand tags, shoe-box and all original packaging must be present
• The product must be returned within 30 days
• Any gifts received must also be returned along with the product
Fashion & Lifestyle products: If you do not find the product satisfying, you can return it as long as the following conditions are met:
• It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Example: natural body odour, body deodorant, perfume etc.)
• It should be unwashed. We don’t want you wasting any detergent! ☺
• The price tags, brand tags, shoe-box and all original packaging must be present
• The product must be returned within 30 days
• Any gifts received must also be returned along with the product
Does the returns policy change for any AJIO promotions?
At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible. ☺
What are the returnable products at AJIO and under what conditions can they be returned?
|
Product Category |
Return Period |
|
|
FASHION AND LIFESTYLE PRODUCTS |
Any apparel, accessories, cosmetics, footwear, sunglasses, certain fashion jewellery, etc... |
30 days from the date of delivery – as long as the product is unused and the price tags are intact |
|
Innerwear: Briefs and Panties, lingerie sets, socks and stockings, etc... |
Non-Returnable |
|
What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?
Please don’t do that! We have a very flexible policy where you can get a Return ID generated by giving us a call.
To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.
To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.
If I have paid shipping charges and return the order, will I be refunded the shipping charges?
"“Roses are red violets are blue! If you return a product, we give the shipping charges back to you!”
If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will be refunded on a pro-rated basis."
If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will be refunded on a pro-rated basis."
Are there specific conditions under which the product returns/replacements may be rejected?
To guarantee you the best service, we have a very convenient 30-day return policy from the time the product gets delivered to you.
Here are some conditions which might cause a return to get rejected:
1. For Fashion & Lifestyle products, in case the 30 days return period has lapsed, the product cannot be returned to us.
2. If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost.
3. We also do not process a return for items that are classified as non-returnable. You can refer to the Non-Returnable policy for more details.
Here are some conditions which might cause a return to get rejected:
1. For Fashion & Lifestyle products, in case the 30 days return period has lapsed, the product cannot be returned to us.
2. If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost.
3. We also do not process a return for items that are classified as non-returnable. You can refer to the Non-Returnable policy for more details.
What are the non-returnable items at AJIO?
Fashion & Lifestyle products: Typically, we do not accept briefs/panties, lingerie sets, swimwear, socks and stockings.
To be certain if the product is non-returnable or not, you can refer to the disclaimer provided in the Returns tab provided on the Product Display Page.
Note: If you’ve received a non-returnable product in a damaged/defective condition, please reach out to our customer service team immediately to initiate a request for refund.
To be certain if the product is non-returnable or not, you can refer to the disclaimer provided in the Returns tab provided on the Product Display Page.
Note: If you’ve received a non-returnable product in a damaged/defective condition, please reach out to our customer service team immediately to initiate a request for refund.
Do I have to return the whole order?
Not at all! You need not to return the whole order.
When is the refund for my return provided?
You will be notified of an estimated Refund date as soon as your Return ID is generated.
However, once we pick up the product, we shall share a promised date of refund initiation with you.
However, once we pick up the product, we shall share a promised date of refund initiation with you.
I haven’t received my refund amount yet. Please help!
Once the returned product has been picked up, you will be notified of the promised date of refund. Before this date, a refund should get initiated.
Once initiated, it should reflect in your account based on your mode of payment.
| Cash on Delivery | Credit Card, Debit Card & Netbanking | Wallet | Store Credits |
| Instant | 5 – 7 business days | 2 business days | Instantly |
My area is not serviceable for return, how do I return my order?
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:
1. Within 30 days (for Fashion & Lifestyle products) from the date of delivery, please ensure that the Return ID is generated. We will request you to self- ship this item.
2. Please send us the following items in a sealed bag:
a. Product
b. Brand Labels and Tags
c. Price Tags/Shoe box
d. Return ID and Order ID written on a piece of paper
3. Please courier the item to our Returns Address:
SHIP TO:
Returns Manager - AJIO
Reliance Retail Ltd (Ecommerce)
SS Plaza, 74/2 Outer Ring Rd,
29th Main Road, BTM 1st Stage,
BTM Layout, Bangalore – 560068
Karnataka
Ph no: 1-800-8899- 991
4. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!
5. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund.
Along with the amount you paid for the product, we will also refund an additional Rs.150/- to your Store Credit account. It’s our way of saying “Thanks for taking the trouble!”
1. Within 30 days (for Fashion & Lifestyle products) from the date of delivery, please ensure that the Return ID is generated. We will request you to self- ship this item.
2. Please send us the following items in a sealed bag:
a. Product
b. Brand Labels and Tags
c. Price Tags/Shoe box
d. Return ID and Order ID written on a piece of paper
3. Please courier the item to our Returns Address:
SHIP TO:
Returns Manager - AJIO
Reliance Retail Ltd (Ecommerce)
SS Plaza, 74/2 Outer Ring Rd,
29th Main Road, BTM 1st Stage,
BTM Layout, Bangalore – 560068
Karnataka
Ph no: 1-800-8899- 991
4. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!
5. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund.
Along with the amount you paid for the product, we will also refund an additional Rs.150/- to your Store Credit account. It’s our way of saying “Thanks for taking the trouble!”
How much will I be refunded if I return a product and what is the mode of refund?
We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached!
The mode of refund depends on the mode of payment for the order.
The mode of refund depends on the mode of payment for the order.
I paid for an AJIO order using JioMoney. If I return a product, where will I get my refund?
The amount paid for the product will be credited back to your JioMoney wallet.
Who do I contact if the Service Centre of the manufacturer is denying me service within the warranty period?
Keep calm and call us. We’ll be happy to sort out any warranty issues in a jiffy!
MyJio Cricket Play Along
Want to redeem your coupon? Click here to shop now
Want to redeem your coupon? Click here to shop now
1. What is My Jio IPL Cricket Along?
A: My Jio IPL Play Along is a live trivia game show with cash prizes. Play live every day and win prizes along the way. The games are hosted by one of Jio's acclaimed hosts. Win real money by answering questions correctly. For more information please write to jiocricketplayalong@jio.com.
2. What is AJIO offering for My Jio Cricket play along users?
A: AJIO has partnered with My Jio Cricket play along to offer players exciting offers on AJIO. Please keep playing and get exciting AJIO offers from MyJio.
3. I have won AJIO Coupon of Rs.350 on My JIO Cricket Play Along. What are the benefits of this voucher?
A: That’s Awesome! Let us explain details of the voucher you have won:.
i. This is a unique coupon code which needs to be applied while shopping on AJIO.
ii. You are entitled to get a discount of up to Rs. 350 on a minimum purchase of Rs. 990.
iii. Maximum discount you can avail is capped at 45%.
iv. Coupon is applicable only once per user.
v. Coupon is valid till 30th June 2018.
vi. In case of cancellation or return, coupon cannot be reactivated.
i. This is a unique coupon code which needs to be applied while shopping on AJIO.
ii. You are entitled to get a discount of up to Rs. 350 on a minimum purchase of Rs. 990.
iii. Maximum discount you can avail is capped at 45%.
iv. Coupon is applicable only once per user.
v. Coupon is valid till 30th June 2018.
vi. In case of cancellation or return, coupon cannot be reactivated.
4. I have received an AJIO Coupon of Rs. 350 on My Jio IPL play along. How can I redeem this voucher?
A: That’s Amazing! Here is how you can redeem your voucher:
i. Visit 'My Winnings / MY Vouchers' section on My Jio App
ii. Select your AJIO Voucher. You will see an option 'Tap to Copy'. Please copy the coupon code and sign in to AJIO
iii. Add products you love to 'Bag'. Please note that this voucher will not be applicable on Nightwear and Innerwear
iv. On the cart page, click on the 'Apply Coupon' section and paste the coupon code. Click on apply.
i. Visit 'My Winnings / MY Vouchers' section on My Jio App
ii. Select your AJIO Voucher. You will see an option 'Tap to Copy'. Please copy the coupon code and sign in to AJIO
iii. Add products you love to 'Bag'. Please note that this voucher will not be applicable on Nightwear and Innerwear
iv. On the cart page, click on the 'Apply Coupon' section and paste the coupon code. Click on apply.
5. Why am I unable to apply coupon on certain products?
A: Certain category of products like nightwear and innerwear will be restricted from participating in such offers. Hence you will not be able to apply coupon on these products.
6. I am unable to apply coupon as it says ‘Coupon is incorrect/invalid'. What should I do?
A: Please note that the coupon codes you have won on My Jio app are unique and contains alpha numeric codes. Please copy the entire coupon code from My Jio app by tapping on 'Tap to Copy' and paste it while placing the order on AJIO. By doing this you can avoid any typo errors while entering the coupon code.
AJIO.com on Hotstar Watch ‘n Play Contest
Want to redeem your coupon? Click here to shop now
Want to redeem your coupon? Click here to shop now
What is Hotstar IPL Watch n’ Play?
Hotstar IPL Play Along is a game based on predicting what will happen on the upcoming ball and gaining points accordingly for every right answer. By accruing points you will move up the levels unlocking rewards.
Which are the levels AJIO is associated with?
AJIO is associated with levels 5, 13, 21, 29 and 37.
What are the rewards for winning each of the levels?
Below are rewards by AJIO at the respective levels,
1. Level 5 Winner – After completing 5th level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 300/- off on Rs. 900/- (discount cap at 45%) on applicable AJIO products.
2. Level 13 Winner – After completing 13th level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 500/- off on Rs. 1500/- (discount cap at 45%) on applicable AJIO products.
3. Level 21 Winner – After completing 21st level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 1000/- off on Rs. 2500/- (discount cap at 45%) on applicable AJIO products.
4. Level 29 Winner – After completing 29th level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 1500/- off on Rs. 3000/- (discount cap at 55%) on applicable AJIO products.
5. Level 37 Winner – After completing 37th level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 2000/- off on Rs. 3600/- (discount cap at 55%) on applicable AJIO products.
Offers are not applicable on certain product categories like nightwear and innerwear.
Till when will I be able to use this coupon?
All the coupons provided by AJIO will expire 30th June 2018. Please use the coupons before 30th June 2018.
1. Level 5 Winner – After completing 5th level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 300/- off on Rs. 900/- (discount cap at 45%) on applicable AJIO products.
2. Level 13 Winner – After completing 13th level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 500/- off on Rs. 1500/- (discount cap at 45%) on applicable AJIO products.
3. Level 21 Winner – After completing 21st level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 1000/- off on Rs. 2500/- (discount cap at 45%) on applicable AJIO products.
4. Level 29 Winner – After completing 29th level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 1500/- off on Rs. 3000/- (discount cap at 55%) on applicable AJIO products.
5. Level 37 Winner – After completing 37th level of the game, winners chosen by Hotstar will receive a unique coupon code on Hotstar app for a discount of Rs. 2000/- off on Rs. 3600/- (discount cap at 55%) on applicable AJIO products.
Offers are not applicable on certain product categories like nightwear and innerwear.
Till when will I be able to use this coupon?
All the coupons provided by AJIO will expire 30th June 2018. Please use the coupons before 30th June 2018.
How many times can I use my coupon?
Coupons are applicable only once per user. Coupons will not be reactivated if you cancel or return the order.
How to use the coupon won on Hotstar?
In your ‘You’ section on Hotstar app, you can view the coupons. Please select the option of ‘Tap to copy’ to copy the entire coupon code.
Now signup / login to www.AJIO.com or AJIO app and select products such that the value of your cart will be equal to or greater than the minimum purchase amount required for the coupon to apply. Please note that tech and innerwear products will not be eligible for discount.
On the cart page click on ‘Apply Coupon’ tab and paste the coupon code copied from the Hotstar app. Click on apply to apply coupon and place your order.
Now signup / login to www.AJIO.com or AJIO app and select products such that the value of your cart will be equal to or greater than the minimum purchase amount required for the coupon to apply. Please note that tech and innerwear products will not be eligible for discount.
On the cart page click on ‘Apply Coupon’ tab and paste the coupon code copied from the Hotstar app. Click on apply to apply coupon and place your order.
Why am I unable to apply coupon on certain products?
Certain category of products like tech, nightwear and innerwear will be restricted from participating in such offers. Hence you will not be able to apply coupon on these products.
Why am I not able to get complete discount on the products?
Some coupons will have maximum discount threshold above which discount shall not be applied if the products are already listed on a discounted price. Refer to https://www.ajio.com/ajio-own-sale-policy for more details.
I am unable to apply coupon as it says ‘Coupon is incorrect/invalid”. What should I do?
Please note that the coupon codes you have won on Hotstar are unique and contains alpha numeric codes separated by “-“. Please copy the entire coupon code from Hotstar app by tapping on “Tap to Copy” and paste it on AJIO while placing the order. By doing this you can avoid any typo errors while entering the coupon code.
For complete terms & conditions, click here
For complete terms & conditions, click here